Program name: GoodJunkGarage Vehicle Updates

What it is. GoodJunkGarage, owned and operated by Franklin Marconi, sends text messages about the service of your vehicle: links to video updates our team has approved, and one-time sign-in links you request on our customer updates page. These messages are informational. We do not send marketing or promotional texts.

How you join. You opt in when you drop off your vehicle by choosing text updates on our check-in screen after being shown the consent wording (see Text Message Updates on this page). Agreeing to texts is not a condition of any purchase or service. If you'd rather not get texts, we'll contact you another way.

How often. Message frequency varies with your service, typically a few messages per visit.

Cost. Message and data rates may apply. Check with your mobile carrier.

Stopping. Reply STOP to any message to stop. You'll receive one message confirming you've been unsubscribed, and we won't text you again unless you reply START or sign up again at the shop.

Help. Reply HELP for help, or contact us at (315) 247-6889 or fmarconi898@gmail.com.

Carriers. Supported on major US carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. We don't sell, rent or share your mobile number or your text consent with anyone for their marketing. See Privacy Policy on this page.

Changes. If these terms change, we'll update this page and the date at the top.

Contact. Franklin Marconi (GoodJunkGarage), 177 Falstaff Road, Rochester NY 14609, (315) 247-6889, fmarconi898@gmail.com

This policy explains what Franklin Marconi, owner and operator of GoodJunkGarage ("GoodJunkGarage", "we"), collects when we service your vehicle and send you updates, and how we use it.

What we collect

- Contact details: your name, mobile number and/or email, and how you prefer to be contacted.

- Your text-message consent: the date and time you agreed and the exact wording you were shown, and if you later opt out.

- Vehicle details: year, make, model, and optionally engine, trim and VIN, plus notes about the job.

- Service videos: video and audio our technicians record while working on your vehicle in our shop, and written transcripts of what's said in them.

- Customer updates page: when you open a link or sign in, and the internet address it came from (used to keep the page secure). We also note when an update was shown on your screen and when you played its video, so we know you’ve seen it and can follow up if needed. We use one cookie to keep you signed in. We don’t use advertising or tracking cookies.

How we use it

- To service your vehicle and keep you updated on it.

- To send you the texts or emails you agreed to, and nothing else.

- To let you watch your vehicle's video updates on our private customer updates page.

- To keep our systems secure (for example, limiting repeated sign-in attempts).

Public videos. Separately from updates, we may make short videos about repairs for our website or social media only if you give us separate permission for that job. Before anything is posted, we remove or blur customer names, license plates, phone numbers, addresses and VINs. You can withdraw that permission at any time and we'll take those videos down.

Text messaging

We do not share, sell or rent your mobile number or your text-message consent with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third party, except the service provider that delivers our messages for us. See SMS Terms on this page.

Who else handles your information

We don't sell your personal information. We use a small number of service providers to run our updates, only on our behalf and only for that purpose:

- Twilio, to deliver our text messages.

- Secure cloud hosting and storage providers, to store videos and run our customer updates page.

Speech-to-text transcription is done on our own computer at the shop. We may also disclose information when required by law.

How long we keep it

How long we keep it

We keep your contact and vehicle details while you're our customer so we can show your service history. Full-quality original recordings are automatically deleted 90 days after they're recorded. We keep the video updates made from them, along with a reduced-quality copy and a written transcript of each recording, as part of your vehicle's service history. You can ask us to delete your information at any time (see below).

How we protect it

Your update links are long, random and private, expire after 30 days, and can be turned off at any time. Videos play only through short-lived private links. Access to our system is limited to our staff.

Your choices

- Reply STOP to stop texts, or change between text and email on our customer updates page.

- Ask us for a copy of your information, to correct it, or to delete it, by contacting us below.

Children

Our service isn't directed at children under 13, and we don't knowingly collect their information.

Changes

If we change this policy, we'll update this page and the date at the top.

Contact

Franklin Marconi (GoodJunkGarage)

177 Falstaff Road, Rochester NY 14609

(315) 247-6889

fmarconi898@gmail.com